Reference

Our Terms, Your Account Rights

299ber operates under a defined legal framework that governs how your account, deposits, and activity on the platform are handled. Access to our services depends on your local law and eligible regions — read these terms before you start.

Account TermsPrivacy PolicyJurisdiction NoticebKash & Nagad ConditionsEligibility Rules
299ber Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Policy Questions

If you have a question about how a specific term applies to your account — a disputed transaction, a data request, or a clause you want clarified — these are the direct paths to our team. We handle legal and account queries separately from general support so your question reaches the right person.

Team online

Account & Terms Support

Raise a terms or account dispute through our live chat. Available during platform operating hours for Bangladesh accounts.

Email for Formal Requests

Send formal legal or data-related requests to our support email. We acknowledge within one business day and respond in full shortly after.

In-App Help Centre

Access the Help Centre from your account dashboard. Filter by Legal or Account Policy to find the relevant clause or submit a query directly.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

Your account security and data handling are not afterthoughts — they are built into how 299ber processes every login, deposit, and session. Here is what we do and who to contact when you need changes.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the platform is used. You can manage cookie preferences from your browser settings at any time.

Account Security

Every account login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings tab.

Data Change Requests

To update, correct, or request deletion of your personal data, contact support via email with your account ID. We process verified requests within the timeframe required by applicable law.

Common Legal Questions Answered

These are the questions we get most often about our terms, account rights, and data practices.

Access depends on your local law and eligible regions. You are responsible for confirming that using an online gaming platform is lawful in your jurisdiction before registering an account.

The governing law is stated in the full terms document. Where local Bangladesh law applies to a specific clause, that clause is read in line with local requirements. Conflicts are resolved by reading down, not voiding the whole agreement.

Email our support team with your account ID and a written data-access request. We will confirm receipt and provide your data summary within the legally required timeframe for your region.

We retain data for the period required by applicable law after account closure, then delete or anonymise it. You can request confirmation of deletion once the retention period has passed.

Yes. All wallet transactions — bKash, Nagad, and Rocket — are logged against your account for dispute resolution and legal compliance. You can view your transaction history inside your account dashboard.

Start a dispute through live chat or email support with your account ID and the transaction reference. Our team reviews account-level disputes separately from general queries to keep the process clear.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.